Report a bug or a crash
Send feedback and bug reports with the facts we need, and what happens after a crash.
Found something? The Help menu has everything you need to tell us, prefilled with the facts a bug report needs. Nothing is sent automatically: reports go out as emails you send yourself.
| Menu item | What it does |
|---|---|
| Help → Report a Bug… | Opens an email to support with “What happened?”, “What did you expect?” and steps to fill in, plus diagnostics |
| Help → Send Feedback… | Opens an email for ideas and wishes, with diagnostics |
| Help → Copy Diagnostics | Copies the diagnostics to the clipboard |
Diagnostics are the EaseKit and macOS versions, the provider, model and AI power, the number of sessions, and for the current animation its version, layer count, duration and quality score. They never include API keys or the content of your sessions.
After a crash
If EaseKit quit unexpectedly, the next launch shows a pill: “EaseKit quit unexpectedly last time — send a report?” Click Send Report to open an email with the app and system facts and the top of the macOS crash log. Nothing is sent until you send it from Mail yourself.
A good report
- What you did, in order: “I opened the card component, dragged a keyframe, then pressed ⌘Z.”
- What you expected and what happened instead.
- Whether it happens again, and in a new session.
- A screen recording or the exported JSON (Export JSON… from the version's context menu) if the animation matters.