Troubleshooting and FAQ · Export and share problems

Export and share problems

Fixes for exports that look different, missing formats, fonts, video, Lottie and share links.

An export can only carry what its format supports. When something looks different, check the Export format matrix first; most differences are listed there. For the rest, this page has the common fixes.

Video, GIF and PNG

If this happens	Try this
The MP4 has no sound	Turn on Include music in Render, and check that video clips aren't muted. Reversed clips and screen recordings are silent.
Loop isn't in the Render sheet	The animation doesn't loop.
The file is big	Use HEVC, 1× resolution or 30 fps.

Lottie

If this happens	Try this
Blur, glass or inner shadows are missing	Lottie can't carry them. The notice and the Code tab's Lottie view list what was left out.
The stroke has no taper	Most Lottie players don't support taper; strokes export with a uniform width.
Interactions are gone	Lottie has no states; it keeps the timeline only.
Text doesn't animate letter by letter	Text animations are only in video renders.

Code

If this happens	Try this
The React component doesn't run	Install Motion: `npm i motion`.
Pause, reverse or scroll does nothing in SwiftUI	The SwiftUI export plays the timeline through; use the React or HTML export for those triggers.
Fonts fall back to the system font	Copy imported font files into a `fonts/` folder next to the code; Google Fonts load from Google.
Video doesn't show	Copy the video file next to the page or code, as the setup notes say.
Safari doesn't morph a shape in CSS	Safari keeps the first shape; use the Web Animations or React export.

If this happens	Try this
Share Link isn't in the Render sheet	Your build doesn't include share links.
The upload fails	The page must stay under 5 MB. Large inlined video is the usual cause; shorten or compress the clip.
Comments don't arrive	The Comments tab refreshes every 30 seconds while open. Make sure you didn't Stop Following Comments for that link.
Include my comments is missing	It appears when the session has open stage comments.

License

If this happens	Try this
A sheet asks for a license when exporting	The trial ended in a build that enforces licenses. Enter License Key, Buy EaseKit or Remind Me Later; editing stays free.