AI connection problems
What to do when the AI is slow, rate-limited, can't sign in, or refuses a request.
Most AI hiccups pass on their own. EaseKit retries automatically when a provider is rate-limited, overloaded or the connection drops. When something needs your attention, the chat shows what happened with a button to fix it: Try Again, Set Up in Settings, Sign in to Claude, Sign in with ChatGPT or Subscription Settings.
Troubleshooting
| If this happens | Try this |
|---|---|
| “No provider” / Set Up in Settings | Connect one in Settings → Providers. See Connect an AI provider. |
| Subscription limit reached | Wait for your plan to reset, or turn on Continue with the other plan at the limit if you have both Claude Code and Codex. |
| CLI not found | Click Install in Terminal in Settings → Providers. If typing into Terminal isn't allowed, EaseKit copies the command instead; paste it with ⌘V and press Return. |
| Sign-in didn't finish | Click Sign in again and confirm in the browser window that opens. |
| The key is rejected | Paste it again and click Save. Check that it's an Anthropic key for Claude and an OpenAI key for OpenAI. |
| Responses get cut off | Raise Max response length in Settings → Providers → Responses. |
| A long session feels forgetful | Raise History in context, or start a New Session in Same Style (⇧⌘N). |
| Answers are slow | Switch AI power to Eco, or pick a faster model with ⌥⌘M. |
| A request is declined | Rephrase it. For Claude models that support it, Claude: refusal fallback (server-side) lets another model take over automatically. |