Troubleshooting and FAQ
Crash reports, backups, updates, AI connection, editing and export problems, and how to reach us.
- Report a bug or a crashSend feedback and bug reports with the facts we need, and what happens after a crash.
- Your data and backupsWhere sessions live, how EaseKit backs them up, and how to move them to another Mac.
- UpdatesHow EaseKit updates itself, and what to do when an update doesn't go through.
- AI connection problemsWhat to do when the AI is slow, rate-limited, can't sign in, or refuses a request.
- Editing and playback problemsFixes for selection, keyboard focus, drafts, previews, components and comments that don't behave as expected.
- Export and share problemsFixes for exports that look different, missing formats, fonts, video, Lottie and share links.
- FAQ and supportShort answers to common questions, and how to reach a human.